Alan

Booking a 15min Horse Riding Experience

A 15 minute horse riding experience may be booked as an optional extra for the 1hr public tour, or the 1hr (with 5% off), 2hr(with 10% off) personal tours. It is included for FREE in the 3 hour personal tour. The booking process to include this option has changed recently and after a few inquiries, I thought I would show you exactly how to go about adding this as you book your tour.

Step #1 - Select the tour

Click on the “Book Now” button at the top right hand corner of the page. The click on the “Book Online” button next to Experiences and Tours. Then click on the “Book Now” button against the tour you would like to do – I’m using the 1hr personal because I really like the photo of Peck 🙂

Step #2 - Configure your tour

Enter the number of people (aged 2 and over) in your group – make sure you consider the total number in your group and enter the number in the appropriate box. Select the day you want to come (note that if a day is “greyed” out, then there are no tour of this type available for booking (in this case the 13th is full). Choose the session (start time for the tour) that you would like. Bear in mind that the adjacent horse riding session time may be 30min before or 30min after the tour. Click on the “Book Now” button.

Step #3 - Add the Horse Ride

At this point, your shopping cart is shown with your tour details and total price, and underneath is the 15min Horse Riding Experience Option. Click on the “Book Now” button (is that about the 5th book now button? – I’m losing count!)

NOTE: If you are using a mobile device, the 15min Horse Riding Experience option may not be visible. Either use a computer, tablet in landscape mode, or this direct link: 15min Horse Riding Experience. There is an alternative method which will be easier for mobile users – see next heading Step #3A – Adding Other Products. 

Using the direct link (above) at this point of the process will create a new product in the shopping cart – mobile view shown below (after step #4 has been completed):

Step #3A - Adding Other Products

From the shopping cart view, it is also possible to add extra products (including the 15min horse ride) to your order by clicking on the link that says “Make another booking”. Scroll down the list to find the additional products you would like to add, click the booking button and configure the product as outlined in Step #4.

Step #4 - Configure your Horse Ride

Repeat the same process as you did for the tour – only count the ones in your group doing the horse ride. Note that in this case, I have two people so I am using the second box to get a cheaper price, and also the horse ride session is 30min BEFORE the tour starts. And of course click the “Book Now” button!

Step #5 - Complete the Booking Details

I am now back on the shopping cart page – you can see the two products on the right hand side with the discount applied to result in a total amount to pay. You now have to complete all of the details for the participants for each of the products. For the horse riding, we need to know your approximate weight (to the nearest 5kg is fine) so that we can pre-plan which one of our horses would be best for you. We can take a limited number of adults as long as you are less than 100kg. Fill in the billing and contact details – we need a mobile phone number in case we need to contact you about any changes. Complete the booking by selecting your payment method of PayPal or Credit card.

I hope this helps – don’t hesitate to send us an email or call if you require any assistance. We can make changes to your booking as long as you give us enough notice – we want your experience at Trevena Glen to be the best!

Booking a 15min Horse Riding Experience Read More »

Technical Category Added

A technical category has been added to Posts. The concept is to allow for detailed technical information to be shared via the website without affecting the main public view. As well as a general blogging platform, this could also attract higher volume to our site and therefore boost ratings.

Characteristics are:

  • Public accessibility – able to share via Facebook etc.
  • Invisible to our normal customer so does not provide any additional “clutter”
  • General menu item on TG Team to access post summary

Technical Category Added Read More »

Trevena Glen Qualifies for JobKeeper

The COVID-19 coronavirus crisis has had a severe impact on Trevena Glen financially, with most business activities forced to be cancelled by the regulations imposed that restrict what people can do at this time to ensure social distancing in an attempt to limit the spread of the virus.

As part of the emergency support measures for business and their employees, the Australian Government has introduced a JobKeeper scheme that subsidises employee wages at a flat rate of $1500 per fortnight. Trevena Glen is pleased to announce that it will qualify for this scheme as from 30th March 2020, and as such, will be able to offer to its employees the option to be included in this scheme.

To facilitate the process, we have created a new page under the TG Team menu for all employees to register their interest in participating in this scheme and will formally notify our staff today about their options.

Trevena Glen is very grateful to the Australian Government for providing this assistance during this unprecedented time and is looking forward to working with our employees over the next six months to ensure we will be ready to come out the other side being able to offer our customers an even better experience out here on the farm.

Trevena Glen Qualifies for JobKeeper Read More »

New Website Goes Live

We are very pleased to announce that our new website has gone live! We have been working on an update to our original website (hosted at Odoo ever since we began operation in late 2014) for nearly a year. The new website will give our prospective customers, existing customers, and staff a much better online experience.

Feel free to join the TG team (link at the bottom of any page) to gain access to more information, special offers, etc.

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Council DA Approval – The History

When we commenced operating in late 2014, we came up with the concept of our monthly Open Farm Event – an opportunity to showcase our farm and animals to the general public in a focused period of time with heavy dependence on volunteers to help us manage the event safely. The popularity of the event inevitably led to a clash with bureaucracy. Read on for the story …

The Complaint (2016)

During 2016 after starting a Facebook advertising campaign, our open farm events became very popular and caused some issues in the immediate surroundings to the farm particularly in regard to parking. This led to a formal complaint from a neighbour and a meeting with the council where they informed us that we would need to apply for a “tourist attraction” permit. This is a very expensive process which is typically required by a theme park or zoo (according to their documentation), and for a small fledgling business trying to get off the ground, we felt that it was a little unfair for us to carry this sort of burden for an event which occupied 3 hours a month about 10 times a year (so 30 hours per year).

Cancellation (Mar 2017)

During the month of February 2017 we received some communication from the Moreton Bay Regional Council which effectively meant we were forced to cancel our Open Farm events until further notice. Naturally this was extremely disappointing for us as well as for our customers and we commenced various efforts to re-instate this popular family event for the people of Brisbane including:

  • Writing to local councillors and MP’s
  • Investigated crowd funding
  • Advised the public via Facebook and Website inviting support

Despite having arranging off-road parking in a neighbour’s property (for which we paid a small fee), we still received a “show cause” notice which effectively indicated an intention by the Council to prosecute unless an application was lodged, or the offending activity was halted.

We knew that there were a great number of people out there in the community that had already experienced one or more of our open farms and would appreciate the opportunity to come to one in the future. It was and still is our strong belief that the open farm event offers a great opportunity for city families to experience a taste of farm life in the country.

The process commences …

Back Running (Apr 2017)

We are grateful for everyone who has responded with comments and messages of support. We have now engaged a town planner and had several meetings with council who have also been very supportive. Unfortunately there does not seem to be any other option but to apply for the “tourist attraction” permit which is an expensive exercise, however in the longer term, we believe that it will be worthwhile in order to allow us to continue holding these popular events.

Preliminary Approval (Jan 2018)

We have been advised that our application has reached preliminary approval. The conditions imposed are extremely restrictive and we are now in the process of negotiating some of these conditions. An example is the requirement to plant a 5m wide visual barrier between us and the neighbour where we are currently parking the cars – a classic example of the type of insanity we are facing today.

Final Approval (Apr 2018)

The application has been approved with some conditions amended. We now have 6 months to build a driveway extension to provide onsite parking and plant the visual barrier. Work on these projects has already started. A storm-water report must also be submitted.

Completion (Oct 2018)

All conditions have been met and we are now using the new driveway and onsite parking. The visual barrier has been planted and the storm-water report completed. All up, the entire process has cost around $40,000. We want to keep the event affordable for families with young children so your on-going support by attending our open farm events is appreciated.

Council DA Approval – The History Read More »

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