Introduction

At www.trevenaglen.com.au we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information collected and recorded by www.trevenaglen.com.au, how we use it, and what options you have in regard to that data.

What data we collect and why

General Usage

Any personal data we collect will only be used in the course of running our business at Trevena Glen. Your personal data will NOT be disclosed to a third party for ANY reason without your express written permission UNLESS we are required to by law.

Forms

There are several forms used on www.trevenaglen.com.au which may include personal information. These forms are used to collect data for various purposes:

  • Answering a question you may have about our services.
  • Providing your views and experience of your time here at the farm.
  • Providing information about yourself in regard to your desire to volunteer or gain employment at the farm.

This data is retained indefinitely and may be transmitted by email to employees or owners of the business. This data is subject to internal data protection policies however it may therefore be replicated across a number of servers and email repositories. If you have any concerns, please do not include sensitive information in any form submitted.

Email Addresses and Names

We collect email addresses and names from various sources:

  • Electronic correspondence with us
  • Forms you may have filled in on www.trevenaglen.com.au
  • Online bookings you have made for events and tours
  • Other websites and internet pages
  • Publicly available databases

This data may be used to send you newsletters and marketing material about our services.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. The comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Cookies

Please refer to separate Cookie Policy page.

Log Files

Like many other web sites, www.trevenaglen.com.au makes use of log files. These files merely logs visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’s analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Gravatar Service

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Third-party Sites

There are a number of links on www.trevenaglen.com.au that redirect to a third-party web site to allow booking and payment for services. Personal information (including credit card details) are NOT retained by Trevena Glen; refer to privacy policies for the relevant third-party web site for specific details.

How we protect your data

Storage

All personal data is stored electronically on cloud-based internet servers that require password authentication to access. We will take all reasonable precautions to keep this information secure.

Backup

Cloud-servers containing personal data are backed up regularly to alternative electronic media protected by password authentication and/or kept in a physically secure location.

Paper Copies

Paper copies are not generally produced however in the case where paper copies are made, they are protected and secured physically and disposed of by burning or shredding.

Transmission

Personal data transferred between servers use digitally encrypted methods to avoid access by a third party in transit.

Data Breach Procedures

In the event of a data breach, the following procedures will be followed:

  • Advise all affected individuals as soon as practical.
  • Conduct root cause analysis to identify the cause.
  • Implement remedial action as soon as practical to prevent further loss or breach.

What you can do

Unsubscribe

If we send you unsolicited emails, you may “opt out” and cease to send any further communications to you, by either using the “Unsubscribe” link included, or by sending an email to
admin@trevenaglen.com.au

Request a copy

At any time you may request a copy of your personal data that we have on file. This request would need to originate from the email address relating to the relevant data or suitable evidence to ensure that you are the owner of the data. Requests for personal data should be sent to admin@trevenaglen.com.au Following a review of this data, you may ask that your personal information be corrected, updated, or deleted.

Request removal

At any time you may request us to remove your personal data that we have on file. This request would need to originate from the email address relating to the relevant data or suitable evidence to ensure that you are the owner of the data. Requests for personal data removal should be sent to admin@trevenaglen.com.au

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at admin@trevenaglen.com.au or by mail using the details provided on the Contact Us page.

Join the TG Team
Search Site
Scroll to Top