Customer Feedback

What do previous customers say about Trevena Glen Farm?

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Trevena Glen Farm
4.9
Based on 114 reviews
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Sam Jones
Sam Jones
07:05 10 Mar 21
SUCH a wonderful experience to share with my kids! Our tour guide, Sarah, was so enthusiastic and accommodating, a... delight to spend an hour with her exploring the farm and meeting all the residents. Thanks for making our tour so memorable Sarah!!read more
Tim Fogarty
Tim Fogarty
00:11 15 Feb 21
Had the most amazing private tour of the farm, the guide was super informative and happy and made the whole experience... incredible. All the animals were sooooo friendly and you could tell very well loved and looked after. Got to spend lots of time with each animal and absolutely recommend getting along for the adventure.read more
Sarah Watson
Sarah Watson
23:30 08 Feb 21
We hosted our daughter's birthday here at the weekend and it was brilliant. Everyone was so attentive and our guide... Sarah was fabulous. The setting is gorgeous and we got to meet, feed and pet all the animals (favorites were the two day old guinea pigs). We shall be back for future visits for sure. Highly recommend a trip!read more
Karen Martin
Karen Martin
10:25 07 Jan 21
I took my almost 5 year old Grandson to Trevena Glen Farm for a holiday treat. We both had a really enjoyable morning.... It was lovely & green & staff were warm & welcoming. Moreso it was so affordable for a close up experience with lots of hands on experiences with the animals. Highly recommend.read more
Jodi H
Jodi H
03:42 05 Jan 21
Great place!! My son absolutely loved it! Many thanks to our tour guide Georgie who was wonderful with my son who has... additional needs. I highly recommend a visit! We will definitely be going again 🙂read more
Ksenia Tsarkova
Ksenia Tsarkova
03:27 04 Jan 21
We had such a wonderful 2 hour morning tour at Trevena Glen Farm. Sarah was an amazing tour guide. She was extremely... informative and friendly. Our daughter said she was gonna miss her a lot. We are definitely coming back in a couple of weeks. We loved interacting with animals especially goats and guinea pigs. Highly recommend this place.read more
Joanne Smith
Joanne Smith
07:34 31 Dec 20
We joined the two hour NDIS program and loved that the girls could select how they wanted to use that time. They were... able to pick which animals to work with and were able to interact as much, or as little as they felt comfortable. The two lovely ladies who showed us the farm were both great with the children and could share lots of info about all the animals.The location is stunning with beautiful views to Mount Samson. It was the perfect place for the girls to connect with nature and get away from their devices and make some memories together. Thank you Trevenna Glen Farm.read more
Sue Erasmus
Sue Erasmus
08:25 21 Dec 20
Katie and staff are fantastic; friendly, knowledgeable and helpful. Always organized and horses are very well taken... care of. Safety is always considered without making kids risk averse. We never have cancelled lessons or have to wait or had horses switched on us without good reason. Skye is a lovely and exciting riding coach as per my daughter who did a pony camp. We always love visiting Trevena as the riding and farm experience are top notch. The gardens are beautiful too. Trevena Glen is one of our favourite gems to visit.read more
elizabeth fruean
elizabeth fruean
01:38 11 Dec 20
WOW! What a fantastic experience. The staff were great, loved our tour guide Sarah, such a happy and informative... person. The animals were wonderful, nice we got to interact with them. The staff were really kind to accommodate us on a horse ride around the farm. The kids had fun too. Also safe environment with kids young and older and we will definitely be going again.read more
GBCC Coordinator
GBCC Coordinator
10:49 02 Dec 20
What a fabulous little farm this is, we have now hosted 2 events at the farm and I cannot recommend the farm and staff... highly enough. Each time I have taken a large group and nothing has been to much trouble, the ladies are amazing with the kids and keep them engaged and captivated. An amazing day out for families and a place we will keep on our list of things to do.read more
Kelly Wall
Kelly Wall
22:09 23 Nov 20
Great family business. Well educated and fun tour guides.Lovely way to spend day out with children, cute animals and... awesome experience for kids with horse riding lesson.read more
Kathryn and Simon Hughes
Kathryn and Simon Hughes
08:33 14 Nov 20
We are so grateful to the Trevena Glen Farm crew! We had such an amazing time today touring the farm and horse riding.... Our host, Maddy, was just outstanding and made our tour and ride so incredibly special and fun, and our second horse riding instructor (unfortunately didn’t get her name) just made our day. We will most definitely be back whenever we can, and will be recommending this to everyone.read more
Jenny W
Jenny W
12:34 17 Oct 20
Staff were so friendly and welcoming. A wonderful family experience for us, even our 18month old. They really took the... time to make sure we got to meet the animals, feeding them and told us the stories of how the animals arrived at the farm. The animals all looked happy and content. Would definitely be back to do horse riding once our little one is a bit olderread more
Rachel Baker
Rachel Baker
07:19 10 Oct 20
Such a great place for people of all ages! The staff are amazing and we loved it so much we went back again two weeks... in a row! Highly recommend the 1hr personal tour for a fun family day out.read more
Jenna Brady
Jenna Brady
02:08 05 Oct 20
A beautiful farm stay - we spent two nights there and had a ball. The kids were SO HAPPY there and didn’t want to... leave. Thank you for a wonderful time!read more
Steph Alan
Steph Alan
03:13 04 Oct 20
Loved our farm party experience. The stables was a great venue for our far themed party and my son loved the party and... tractor ride. Staff were wonderful and helpful and patient with the little onesread more
Liz Coutts
Liz Coutts
05:28 02 Oct 20
Took 4 young children from 2 years to 8 and all had a fabulous, hands on experience! Beautiful set up and friendly... owners (especially their young son!!!). Highly recommendedread more
Alan Calder
Alan Calder
02:13 29 Sep 20
Great place to visit, tour not rushed and staff knowledgeable and very patient with children. Plenty of time to see and... appreciate the farm animals. The 15 minute horse riding experience was a great introduction to riding and well managed. Highly recommend.read more
Meesquee Go Ree
Meesquee Go Ree
02:40 28 Sep 20
This place was kind and welcoming. The people obviously had a close connection to the furry creatures. Our tour guide,... Taylor, was kind and obviously had experience balancing both the needs of the guests and animals. Would definitely come to stay again or even go on just the tour.read more
Sarah Asamoah
Sarah Asamoah
06:53 19 Sep 20
We absolutely loved our farm tour. We got really personalized treatment particularly for our son who was a bit nervous... around the animals. We loved being able to interact with the animals. Would thoroughly recommend to other young families.read more
Justin Jowett
Justin Jowett
07:33 10 Sep 20
A great place to spend a few hours with young kids. Staff were knowledgeable and friendly. Def recommend
RebeccA BANKS Banks
RebeccA BANKS Banks
08:03 31 Aug 20
We visited Trevena Glen 2018 for the first time with our 17month old toddler. We all had such a wonderful time. The... team was so friendly and we were so impressed with how interactive we could be with the animals. We've had several visits since and each time has been extremely enjoyableread more
Brad & Brodie
Brad & Brodie
11:36 06 Aug 20
We did the 1 hour tour with our 15 month old daughter and it was the perfect mix of animals and time. It was awesome... being able to get up and close to the animals and Taylor was a great tour guide. We will definitely be back! Thanks guys read more
James & Michelle Bailey
James & Michelle Bailey
10:03 02 Aug 20
Our Birthday party at Trevena Glen Farm was a massive hit with our 3 year olds. Thanks to Maddy for the horse rides,... pig + sheep + goat feeding plus rabbit and guinea pig cuddles. Kids and Adults all had a fantastic afternoon!!read more
Natasha Habermann
Natasha Habermann
14:43 01 Aug 20
Great farm with lots of animals to see. Guide a little young and inexperienced but lovely day out. Great for the kids... to see and touch the animals. Miniature pony ride for the littlies was a big plus.read more
Amanda Barry
Amanda Barry
08:46 01 Aug 20
Thank you for making Emily's birthday so special today! We appreciate it! Taylor was a wonderful (and very patient)... host. Emily and her guests had a great time.read more
Georgia Lutvey
Georgia Lutvey
07:13 22 Jul 20
We had a wonderful private tour with Maddy for our son's birthday. Walking the alpacas, feeding lettuce to the guinea... pigs, riding a miniature pony, cuddling a bunny, watching a pig in mud - It's any child's (and adults!) dream ? Wonderful hospitality, convenient location and great farm experience. Thank you!read more
Emma Seeney
Emma Seeney
05:38 20 Jul 20
The private 3 hour tour was an absolute family favourite! Deb our guide was knowledgeable and great with kids. The... activities plenty & tailored to our family. A must do for anyone wanting a fun farm experience.read more
Samantha Horton
Samantha Horton
06:20 17 Jul 20
I took my daughter for a 15 min horse ride and 1 hour farm tour and we had the most amazing day! This is such a great... experience for the kids as it lets them get up close and personal with the animals and give them lots of love and pats. We especially loved the super soft bunnies! I would highly recommend this to everyone! Thanks for a great morning ?read more
Dan McMahon
Dan McMahon
10:41 12 Jul 20
We had a wonderful experience at trevena glen. The kids loved all of the animals, the staff and the experience. It is... expensive for what it is but we did enjoy it.read more
Pia Champion
Pia Champion
04:49 11 Jul 20
What a wonderful day at Trevena Glen Farm! We did the three hour private tour this Saturday with our kids and all four... of us had a ball. Sarah was a wonderful tour guide and all the staff went above and beyond to give us an awesome experience. Our daughter has already decided she wants to come back to celebrate her birthday here. Can’t recommend this enough.read more
Margaret Flower
Margaret Flower
03:20 11 Jul 20
Thank you for a wonderful morning. Sarah was a great guide. Lots of interesting information for the boys and answered... all their questions. They loved their experience with farm animals and their first horse ride and are asking when they can come back!read more
Serena Larsen
Serena Larsen
01:08 11 Jul 20
Thank you for such a wonderful horse riding experience yesterday! Such lovely people and a beautiful setting. My kids... had the best time and it was so lovely to see and share the experience with them. We look forward to the next time we visit ?read more
Fairy Kirsty
Fairy Kirsty
23:31 08 Jul 20
We had a great day at the farm yesterday for my friends little girls birthday doing the small group tour. Thank you to... lovely Taylor for showing us around. We had smiles this big the whole time. ?read more
jami connors
jami connors
06:29 08 Jul 20
Wonderful morning out with our 31/2 year old son. He absolutely loved the horse ride with sparrow. Our personal tour... guide Maddie was very positive and kind to our son. Highly recommend visiting there. We will definitely be back!read more
Angela Sen
Angela Sen
05:12 07 Jul 20
Our family of ten celebrated a first birthday at the farm last Saturday and we had a memorable time. The children... loved the horse rides and interaction with the animals. It was a special day. Lunch was catered and we had quiche and salad from ingredients grown at the farm. The only thing I would have done different would be to bring additional food for the menfolk in our family ?read more
Jane Ellison
Jane Ellison
08:22 06 Jul 20
Amazing afternoon at Trevena Glen. Our guide Sarah was knowledgeable, friendly and patient. Animals all really well... looked after and the grounds have spectacular views of mt Samson. Highly recommend, we all had a blast!read more
Flor Katrina Graham
Flor Katrina Graham
08:14 06 Jul 20
Had a wonderful time, our host was knowledgeable and the team are really friendly. Amazing animals to see, pet and... feed. Definitely will come back again! ?read more
Terence Otto
Terence Otto
11:22 04 Jul 20
We took our 17 month old daughter and she had the best time seeing the animals. Everyone we spoke to there was so... friendly and engaging. Our guide Maddy was amazing, accommodating our requests to see certain animals and answering every question we had. The location was also beautiful and scenic too.read more
Catherine Rossow
Catherine Rossow
22:43 02 Jul 20
I took my 2 daughters for a 1 hour personal tour and it was amazing! We all love animals and the one on one time we had... was wonderful. Staff are knowledgeable and friendly, it was a fantastic day out ?read more
Claire Holden
Claire Holden
06:04 02 Jul 20
My son and I had the two hour tour and he absolutely loved it. Georgie who was our tour guide was very friendly and did... an excellent job. Would highly recommendread more
Hannah Sakrewski
Hannah Sakrewski
06:33 30 Jun 20
Very cute little farm. Our guide maddy was very knowledgable and made us feel very comfortable with the animals. Would... definitely recommend this for any age range. We went without kids, but it's very child friendly.read more
Brooke Wilson
Brooke Wilson
07:46 26 Jun 20
Wonderful farm with lovely welcoming staff. The tour was so good, we've booked in again tomorrow. Highly recommended.... The party shed is great too, very good for families.read more
Kathryn Radford
Kathryn Radford
22:34 24 Jun 20
Our family had the "best day ever" as declared by our three children on a tour and horse ride at Trevena Glen Farm.... Every staff member we came across was happy and enthusiastic to chat. We were treated like part of the family and our children 6, 8, 11 loved the opportunity to experience some of the jobs on a real farm. The alpaca walk was definitely a highlight! Couldnt suggest a better place for a family day out.read more
Rachel Cronin
Rachel Cronin
05:25 22 Jun 20
I took my 4-year old daughter on a tour and horse ride. We had a great time and all the staff were friendly,... knowledgeable and accommodating. We highly recommend visiting the farm and will definitely be back!!read more
Rachael Beckett
Rachael Beckett
22:38 20 Jun 20
Private tour is well worth it. Get the extra experience of one on one with the animals. My daughter loves it thanks.
Lina Neuta
Lina Neuta
00:48 08 Jun 20
My son (5yo) absolutely loved the farm! It was educational and fun. Definitely going back soon
Caitlin Harrington
Caitlin Harrington
03:37 03 Jun 20
Wonderful farm experience for young children
Sabrina de Souza Massahud
Sabrina de Souza Massahud
08:53 31 May 20
Fantastic family experience!
Jason West
Jason West
06:01 14 Feb 20
Recommend Trevena Glen Farm 1000 times over, they are amazing people!My partner lost her horse Boondock a few years... back due to matters that were out of our hands. Long story short, Boondock ended up at Trevena Glen Farms and he is the happiest he has ever been, and this is the best place in the world for him. My partner hasn't seen Boondock (Moon) in over 3 years and i managed to organise a visit with the help of Katie at Trevena. The staff let us come by for 2 hours to catch up with boondock and even let us have a ride. These people are amazing, taking time out of their busy days to help us out.We are so happy Boondock happened to end up here, and we can see the staff care about all their animals all clients. They are amazing.read more
Jeffrey Tay
Jeffrey Tay
22:14 19 Nov 19
Great place to visit... owners were friendly and accommodating... my family enjoyed the visit totally!
Sally Fraser
Sally Fraser
12:24 21 Oct 19
We visited Trevena Glen this afternoon with our 2 young children (4yo&3month old). We had the most amazing experience!... We participated in the farm experience and were lucky enough to be the only ones doing it today. Our farm guide Maddy was so lovely and patient with our 4 yo. We got to see, feed and pat all the animals. Our son even followed Maddy around moving the donkeys, goats, sheep and mini horses to different areas on the farm and helped prepare the food for the animals as well as feed them! He then went on a horse ride with Katie and had just as much fun. Katie took him for a 15minute bushwalk on the horse and even got the horse to ‘go faster’ at the end of the ride at his request. Such a lucky boy! The whole experience was just fantastic and I can’t recommend it enough! We will be back! Thank you, thank you, thank you Trevena Glen team!read more
Ekaterina Dorofeeva
Ekaterina Dorofeeva
19:20 13 May 19
We were on camping there on this Easter, so these are a few things which might be useful to others when they're... planning their trip: excursion to farm/animals is available only once a day, so you cannot pet animals in other time. Farm camping is not very big: one site is located in the centre, close to all amenities, around 7 places available. Another location-in 5 min walk, approximately 300 m distance from toilets, shower. Kitchen offers hot water 24/7. Staff is kind and ready to help.read more
Natalie Robinson
Natalie Robinson
10:45 02 Mar 19
Had a great morning at the open farm with my 2 year old! She keeps telling me "go back again soon!" Loved all of the... animals and the staff were so friendly. Everything was well organized, perfect number of people and plenty of staff to help the children pat the animals. The pony ride and horse brushing were her favourite!read more
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Customer Survey

We love receiving feedback from our valued customers as we are always wanting to improve our service and the experience. We understand that sometimes things don’t go to plan, but it’s encouraging to hear about the great memories too!

The survey below is tailored to your specific experience and can be completed in under a minute – only the first three questions are required. Of course if you have more to tell us, it could take a bit longer.

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General

The feedback survey will include some specific questions relating to what activity you participated in so please check all that apply

Not including young children (aged less than two)

Detailed Feedback

Please comment on or describe any improvements you think we could make to our initial information pack, booking process, and general communication prior to your visit.

Provide comments on the advertising information available, communications, and booking process

Were there any features/highlights or issues/improvements that you would recommend regarding the activities, program and how the day ran?

Is there any additional educational content that you think would be beneficial?

Please comment on the riding lesson content. Do you think there was adequate coverage of riding skills as well as general horse ownership skills (care, tacking, ground work, etc)

Please comment on the capabilities of the coaching staff. Were they able to engage with the pupil, run a lesson that was interesting, put together a program that extended riding skills, communicate well with the pupil and parent/guardian (if relevant) giving appropriate feedback and encouragement?

Comment on the range of activities and services available during the event. Are there other things you think we should include.

Please comment on the range of activities covered in your tour. What was a highlight for you? Was there anything else you would have liked to see included.

Comment on the party program. Was there a highlight for the children? Was there something else you would have liked to include?

Please comment on any aspect of your stay at Trevena Glen. Was everything ready when you arrived? Did you have any issues/problems using the facilities. What would you suggest be improved?

Comment on your camping experience. Was the location suitable? Were the facilities adequate? Do you have any suggestions that would have made your stay more enjoyable?

Please list any safety concerns you observed during your visit to Trevena Glen. Providing our visitors with a safe experience is one of our top priorities and we welcome any opportunity to do what we can to make improvements and minimise risk.

Summary

Indicate whether you felt your experience provided good "value for money"

Feel free to add some explanation as to why you felt your experience was good value for money.

We invite you to explain why you felt you did not get value for money and in particular what other experience you might be comparing us to in order to reach your assessment

Do you have any other comments or suggestions for improvement.

Please indicate whether any photographs taken on the day by Trevena Glen staff may be posted on the Trevena Glen Facebook page or web site?

Please indicate if you have done so already, or are willing to post reviews on other forums?

Please indicate whether you would like to receive our newsletter by email. The newsletter will be sent out a few times a year and will keep you up to date with how the farm is going and let you know about any special deals or programs that might interest you. You can also sign up for an account (see near top of front page or in the footer) on the website which will also give you access to extra promotional deals that we might run from time to time.

You will receive a confirmation of your signup request, and will be able to review your preferences/account and unsubscribe at any time.

Complaints, Incidents, Suggestions

Sometimes, despite the best intentions, things don’t go according to plan. Since we are a registered NDIS provider we have a formal incidents and complaints management system that has been audited against the stringent NDIS requirements. This assures a high quality process that is transparent and fair. You can use the online form on the Issues page here to lodge a formal complaint or incident report. You can also use the same form to make an improvement suggestion if you like.

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