Recent government changes taking effect in 2026 require employers to pay employee superannuation contributions on every pay cycle, with only a very short grace period before penalties apply. Previously, contributions were only required on a quarterly basis. While this improves timeliness for employees, it also increases the risk of administrative issues where super fund details are incorrect or incomplete. This post outlines Trevena Glen’s updated requirements for providing superannuation details and explains the reasons behind these changes.

In 2025, Trevena Glen transitioned payroll processing from Xero to MYOB. This change was primarily driven by rising costs in Xero for businesses with more than 20 employees, with MYOB offering substantial savings. An additional benefit was MYOB’s integrated super clearing house, which streamlined the contribution process.

As part of the transition, we adopted an interim approach of processing super contributions every second pay cycle. While this worked reasonably well, it exposed a significant issue when employee super details were incorrect.

In one instance in late 2025, a payment was returned to our bank account with minimal identifying information. Because incoming payments are typically matched to issued invoices, this transaction remained unreconciled for some time. It was eventually identified as a rejected super contribution; however, neither MYOB nor the super fund provided any notification or reference to the affected employee.

The process currently works as follows:

• The employer submits a batch of super contributions via MYOB’s clearing house.
• MYOB distributes the funds to the respective super funds.
• If a contribution fails, the super fund returns the payment to the employer’s bank account, often weeks later, without sufficient detail or notification.
• The employer must then manually identify the issue, correct the employee details, and reprocess the contribution.

Correcting these errors is time-consuming and complex. It requires reversing transactions, adjusting payroll records, and ensuring accurate reporting to the ATO. In the example above, resolution took several months and led to further complications when incorrect details were reused in subsequent contributions.

With super soon to be required every pay cycle, the impact of these errors would increase significantly.

To mitigate these risks, Trevena Glen is implementing the following requirements:

1. All new employees must provide official documentation from their super fund that includes both the specific USI and their member number before their first pay. Please note that a general compliance letter is not acceptable because they can sometimes cover more than 1 fund (multiple USI’s) and do not include a specific member ID number.
2. Employees who do not yet have a super fund will be required to establish one and provide these details upon turning 17.
3. Employees who turn 18 will not be paid until valid super fund documentation has been provided.

PLEASE NOTE: Do NOT cut and paste text you think is adequate. We need the entire form/letter which will always include the company logo. This letter or form is typically designed to pass on to an employer “as-is” to ensure all details are correct.

These requirements apply to new employees and employees who have not yet had superannuation contributions processed by Trevena Glen. Employees with existing, verified superannuation details on file are not affected.

Examples of acceptable fund documentation are shown below (personal details removed).